Frequently Asked Questions

Explore the most commonly asked questions about Royal Limos & Car Service in our comprehensive

Royal Limos & Car Services offers a range of vehicles in their affiliated fleet, including late model 4-door sedans, luxurious sedans, minivans, SUVs, stretch limousines, larger passenger vans, sprinters, and buses of various sizes.

A regular sedan can accommodate up to 4 people, although 3 people can sit comfortably. In terms of luggage, the trunk can typically hold 2 standard-size suitcases.

There is no additional charge if the luggage fits in the trunk of the vehicle. However, if any luggage piece needs to be placed inside the vehicle, such as a carry-on, suitcase, duffle bag, or box, there is a $10.00 extra charge per piece.

If all pieces of luggage are big then you either need a minivan or an SUV.

The type of vehicle you can reserve depends on the size of your pet. If you have a small pet, a regular sedan or midsize SUV should be sufficient. However, if you have a larger pet, a bigger vehicle is necessary. It’s important to inform us during the booking process, as not all drivers provide pet-friendly services.

For children under the age of 8, it is a legal requirement for them to be in a car seat. Passengers have two options: either provide their own car seats or request Royal Limos to provide them. However, please note that there is an additional charge for the car seat service.

Passengers under the age of 18 must be accompanied by an adult. The driver reserves the right to request proof of age through identification.

The industry standard for tipping ranges from 15% to 20%. However, the decision of how much to tip is ultimately up to you.

Not all trips to or from the airports will incur toll charges. In Manhattan, if there is a toll for travel to or from JFK or LGA, it is typically around $10.17. For travel to or from EWR (Newark Airport), tolls start from $21.80. For round trip reservations, tolls are charged in each direction. If the driver needs to take a toll to return to the city, there will be an additional charge. Please note that the driver reserves the right to choose the best route based on traffic and weather conditions.

Our selection of passenger vans includes popular models such as Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters.

Our affiliated stretch limousines are outfitted with TVs, DVD players, and CD players for your entertainment. Whether it’s a prom, wedding, or any other special occasion, we specialize in creating memorable experiences. We offer everything you need for a remarkable time, with the exception of alcohol.

Certainly, if you intend to pay for the trip using your credit card in the vehicle, you must bring the card with you and present it to the driver for processing at the end of the trip. However, if you provide your credit card information along with your ID information during the reservation process, there will be no need to present the physical card.

Absolutely! We provide a convenient pre-paid payment option that can be used as a third-party payment. Simply make your reservation, proceed to the payment section, and enter your credit card number. You will then have the choice to pre-pay for the ride with our “All Inclusive” option, ensuring a seamless experience for your guest.

To determine the cost of additional stops, please contact us via phone, email, or text. The pricing may vary based on the nature of the stop, and we will be happy to provide you with the relevant information.

When making an online reservation, you have the option to book a minivan, large passenger van, or SUV if you are traveling with a surfboard, skis, or golf clubs.

Please contact our office, and we will investigate with the driver and the relevant department to locate any items you may have lost. However, please note that we are not liable for any belongings left behind. We will make every effort to find your lost item, and if it is recovered, we will inform you and make arrangements for its return. Alternatively, we can arrange for delivery, but please be aware that additional charges may apply based on the distance.

Royal Limos offers a 10-minute grace period without any additional charges following the scheduled pickup time. However, if you arrive more than 15 minutes late for your pickup, Royal Limos will apply charges for the entire duration of the delay.

Here are a couple of examples to illustrate the waiting time policy:

Example 1: If the pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time fee will be imposed.

Example 2: If the pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge equivalent to 15 minutes will be incurred. The waiting time fee is calculated based on a prorated hourly rate, which varies depending on the car class.

If you are unable to locate the answer you seek, please don’t hesitate to contact us with your inquiry. We are here to assist you.